Going Global: A Key Focus in Five9’s Future Strategy
Hundreds of Five9 customers travelled to its annual CX Summit in Barcelona, from as far…
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Catie de Marcillac
Catie Marcillac is an analyst at Cavell Group specialising in the Unified Communications as a Service (UCaaS) and contact centre markets.
Patrick WatsonCavell’s Battle for Good Data on the Channel
The channel still represents one of the biggest growing opportunities for service providers and vendors…
Dominic BlackWebex One 2024 – Cisco concentrating on its key areas of strength
Webex One provided the impressive conduit for Cisco to reaffirm its focus on key strategic…
Harry BeckZoomtopia 2024 – we had questions, did Zoom have answers?
Big growth in Zoom’s annual extravaganza, Zoomtopia. A hybrid event with focus on customer experiences,…
AI, Voice, and the Future of Communication: Insights from Cavell Summit North America 2024
On October 1st, Cavell hosted its annual North America Summit which brought together telcos, service…
Cavell launches Channel Insights
We’re pleased to be launching our new AI-powered platform, Channel Insights, to help IT and…
AI’s generational shift: Who’s leading the charge?
AI has become an almost ubiquitous part of everyday life. It underpins and augments huge…
Why isn’t international expansion on the radar for UK MSP’s?
Despite the continued development of cloud based ‘as-a-service’ platforms that can offer communications and collaboration…
Matthew TownendConsumers increasingly frustrated when it comes to switching broadband providers
The majority of consumers (71%) find the process of changing internet providers to be frustrating,…
Finbarr Goode BegleyAutomation will not drive a large-scale reduction in Contact Centre agent numbers before 2026
New CCaaS research from Cavell explores the latest trends in customer experience (CX) across the…
