RESEARCH REPORTS
Research to help you grow in a competitive market
Our telecoms research focusses on 6 key dimensions to help service providers and vendors stay up-to-date with the latest trends and insights.
Cloud Comms Market reports
Our Cloud Comms Market Reports provide laser focus on the cloud communications market, delivering unmatched insight into how the new communications markets have evolved and what will impact them in the future.
Customer Experience reports
In the last decade, we’ve seen the rise in CCaaS and its increased demand from changing end-customer requirements. As the UC market remains competitive, an excellent Customer Experience solution may be the key area for differentiation for service providers.
Detailed evaluation of the Teams application including a specific focus on its development and positioning, current market penetration and potential for growth in emerging areas.
Deep insight into how consumer’s view and interact with customer service, including how they feel about automation and the current quality of customer service.
The Telecoms Buyer report is the premier opportunity for service providers in the telecoms space to gain insight into their customers without running their own individual costly survey.Â
Microsoft Teams Enterprise Insights
Cavell’s Senior Analyst, Patrick Watson, presented insight into end-customer buying trends, business behaviour, and preferences to help Cavell partners direct their Microsoft Teams related development, sales, and go-to-market strategies.
What’s in the free report sample?
Full report scope
Platform adoption trends
Common selection reason​s
Interest in Teams telephony options
Key insights
Enterprise Telecoms Buyer Insights
Cavell’s Senior Analyst, Finbarr Goode Begley, conducted this research so that industry stakeholders can better understand buyer motivations and behaviour and use this information to drive actionable insights in their sales and go-to-market processes.
What’s in the free report sample?
Full report scope
Cloud adoption trends
Communications priorities
IT and comms budgets review
Executive summary
Contact Centre Enterprise Insights
Cavell’s Senior Analyst, Patrick Watson, presented insights into end-customer buying trends, behaviour, and preferences to help Cavell partners direct their development, sales, and go-to-market strategies.
What’s in the free report sample?
Full report scope
Pricing analysis
Agent churn rates
Key observations
Key buyer considerations
Enterprise Networking Insights
Cavell’s Senior Analyst, Finbarr Goode Begley, conducted this research to provide insight into the growth of SD-WAN and SASE, enterprises’ primary network and security concerns, and how and who they buy network and security products from.
What’s in the free report sample?
Full report scope
Network technologies
Network & provider satisfaction
Provider selection trends
Key insights
Request sample data
Avoiding red flags in and preparing for a cloud comms due diligence process
A report by Q Advisors in collaboration with Cavell.
Content
- Q Advisors 2021 Year-End Update
- Featured Content: Preparing For & Navigating Through a Sale Process (Part 1) – Avoiding Red Flags in and Preparing for Due Diligence
- Cloud Comms & Collaboration Value Trends
- Cavell Overview
- Q Advisors Overview, Sector Team, & Recent Transactions
To access the white paper, please join our free member area.
Integrations powering the new hybrid workplace
There are multiple factors impacting a business’ provision of technology solutions today. Increasingly, competitive cross-border market sectors, developing security and compliance demands, and the dawn of the hybrid workplace are all driving businesses to seek new technology solutions to meet the requirements of their users and their end customers.
Enhancing Teams with enterprise-grade telephony
While Teams provides many essentials for collaboration, one feature has left many organizations hungry for a better solution: telephony. The built-in telephony features in Teams often don’t meet the needs of modern-day enterprises. This causes them to explore alternatives. This whitepaper will discuss what to look for.
The rising trend of ‘Work Anywhere’ and how to future-proof your workforce
This whitepaper will examine the background behind the trends that are impacting the workplace and explore some key tools, such as cloud collaboration applications, that can help an organisation future-proof their business technology strategies.
Service provider differentiation through customer experience
The landscape for technology services is evolving, more rapidly than ever before. External environmental factors, including the COVID crisis, have accelerated the evolution of enterprise technology requirements and in turn transformed demand for innovative and differentiated solutions from service providers.
The Next Frontier for Service Providers
As changing work practices along with the impacts of COVID-19 have accelerated enterprise demand for video, this white paper sets out to explore the video opportunity and to help you understand how you can add a bespoke video service to your offerings.
Content
- Learn why changing working practices and COVID-19 have accelerated enterprise demand for video conferencing.
- Learn how you can generate new revenue streams with video, a market valued at $42.6 billion, with a forecasted growth of 20% by 2027.
- Understand how to add a bespoke video service to your service provider portfolio.
To access the white paper, please join our free member area.
Evaluating Enterprise telephony for Microsoft Teams
White Paper Evaluating Enterprise Telephony For Microsoft Teams by Patrick Watson, Senior Analyst at Cavell (Sponsored by RingCentral).
Content
- Introduction to telephony in Microsoft Teams
- The challenges of Microsoft’s communication stack
- What to look for in a Teams telephony partner
- About RingCentral Cloud PBX for Teams
To access the white paper, please join our free member area.
Exploring voice and telephony options for Microsoft Teams
This whitepaper will use research and data to explore the different options available to service providers for telephony enablement within Microsoft Teams, highlighting the positives and negatives associated with each deployment method.
