Personalisation at Scale: Twilio’s Signal London 2024
Twilio’s Signal event series brings the company’s customers together around the world. In November 2024,…
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Finbarr Goode Begley
Finbarr is Cavell’s Cloud Networking and Future of Networks analyst. His expertise covers all types of cloud networking, touches on security and includes new technologies like SD-WAN and SASE, as well as, addressing the future components of the broader business network including 5G, and Wi-Fi.
Finbarr Goode BegleyConsumers increasingly frustrated when it comes to switching broadband providers
The majority of consumers (71%) find the process of changing internet providers to be frustrating,…
Automation will not drive a large-scale reduction in Contact Centre agent numbers before 2026
New CCaaS research from Cavell explores the latest trends in customer experience (CX) across the…
Have the Altnets dug their own graves?
With news of Altnet consolidation and job cuts from major providers becoming increasingly common in…
Cavell’s View from Enterprise Connect 2024
As usual, Enterprise Connect did not disappoint. AI discussions drove the agenda in both the…
Avaya Journeys 2023 – A positive outlook drawn from the strength of the past proposition
Last week, Cavell attended the Avaya Journeys event at Frameless in London. For those who…
Understanding AI and its Role in the Contact Centre (CCaaS) and the future of Customer Experience (CX)
The customer experience industry has always been at the forefront of new technology usage. Customers…
Understanding Security Threats from Quantum Computing
While quantum computing is still quite far away, its implications on the cybersecurity market are…
Networking: Common Problems Faced by Service Providers
Networks used to be more complex to deploy but had a simpler architectural design. Data…
The Ins and Outs of HPE-Aruba’s Silver Peak Acquisition
This article covers the recently announced news about the purchase of SD-WAN vendor Silver Peak…
