Automation will not drive a large-scale reduction in Contact Centre agent numbers before 2026
New CCaaS research from Cavell explores the latest trends in customer experience (CX) across the…
KEY INSIGHTS
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Finbarr Goode Begley
Finbarr is Cavell’s Cloud Networking and Future of Networks analyst. His expertise covers all types of cloud networking, touches on security and includes new technologies like SD-WAN and SASE, as well as, addressing the future components of the broader business network including 5G, and Wi-Fi.
Finbarr Goode BegleyExploring the key themes at Commsverse 2024
In June 2024, Commsverse held their annual event at Mercedes-Benz world on the outskirts of…
Harry BeckCavell Invest 2024: What you missed
In June 2024, Cavell held their annual Invest event at The Eight Club in London.…
Avaya Engage 2024: Business update and CX insights from Disney and Southwest Airlines
Hosted in the mile high city of Denver, Colorado, May 2024 marked the month where…
Have the Altnets dug their own graves?
With news of Altnet consolidation and job cuts from major providers becoming increasingly common in…
Cavell’s View from Enterprise Connect 2024
As usual, Enterprise Connect did not disappoint. AI discussions drove the agenda in both the…
Five9 Analyst Summit 2024
One of the most spectacular locales played host to Five9’s annual analyst summit and the…
Patrick WatsonWhat happened at the 8×8 Analyst Summit 2024?
As the industry events continue to come at a rapid pace – following financial releases…
RingCentral Analyst Summit 2024
Expansion of its multi-product, single platform, AI-enhanced strategy could be crucial for RingCentral, but presents…
Avaya Journeys 2023 – A positive outlook drawn from the strength of the past proposition
Last week, Cavell attended the Avaya Journeys event at Frameless in London. For those who…
