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Finbarr is Cavell’s CX/CCaaS and Enterprise Analyst. Finbarr started his career as an analyst with a networking and security focus but moved into CX when he realised how fascinating the space was. Finbarr covers all the topics in CX/CCaaS for Cavell, from service provider strategy to market forecasting and growth. He is also responsible for managing Cavell’s Enterprise research and surveying and regularly manages research projects for customers as well. Prior to working at Cavell, Finbarr was an Account Director at a London-based B2B Tech Public Relations company. Though, he always said that it just didn’t go deep enough into the technology for his tastes.