Why isn’t international expansion on the radar for UK MSP’s?
Despite the continued development of cloud based ‘as-a-service’ platforms that can offer communications and collaboration…
KEY INSIGHTS
Content to spark ideas and inspire action.
Valuable insights from our experts and the latest industry news.
Patrick Watson
Patrick is Cavell’s Head of Research. His main area of expertise is the cloud communications industry, with a particular focus on the collaboration sector. For over 10 years, Patrick has been a noteworthy member in the technology community, with a degree specialising in broadcast journalism and data analytics.
Matthew TownendConsumers increasingly frustrated when it comes to switching broadband providers
The majority of consumers (71%) find the process of changing internet providers to be frustrating,…
Finbarr Goode BegleyAutomation will not drive a large-scale reduction in Contact Centre agent numbers before 2026
New CCaaS research from Cavell explores the latest trends in customer experience (CX) across the…
Exploring the key themes at Commsverse 2024
In June 2024, Commsverse held their annual event at Mercedes-Benz world on the outskirts of…
Harry BeckCavell Invest 2024: What you missed
In June 2024, Cavell held their annual Invest event at The Eight Club in London.…
Avaya Engage 2024: Business update and CX insights from Disney and Southwest Airlines
Hosted in the mile high city of Denver, Colorado, May 2024 marked the month where…
Have the Altnets dug their own graves?
With news of Altnet consolidation and job cuts from major providers becoming increasingly common in…
Cavell’s View from Enterprise Connect 2024
As usual, Enterprise Connect did not disappoint. AI discussions drove the agenda in both the…
Five9 Analyst Summit 2024
One of the most spectacular locales played host to Five9’s annual analyst summit and the…
Patrick WatsonWhat happened at the 8×8 Analyst Summit 2024?
As the industry events continue to come at a rapid pace – following financial releases…
