Cavell Summit Asia-Pacific | Schedule

Dive into the key topics in cloud communications today — AI trends, CX opportunties, M&A strategies and more!

KEYNOTE

Welcome address

09:00am – 09:10am | Enterprise Suite

Trent Webby

Trent Webby

Event Manager – Cavell

KEYNOTE

State of the Cloud Comms Market

09:10am – 09:30am | Enterprise Suite

Matt Townend

Matt Townend

Managing Director – Cavell

KEYNOTE

Sponsor keynote

09:30am – 09:45am | Enterprise Suite

Speaker coming soon

Speaker coming soon

KEYNOTE

What the Customers Want

9:45am – 10:05am | Enterprise Suite

Trent Webby

Trent Webby

Event Manager – Cavell

KEYNOTE

Sponsor keynote

10:05am – 10:20am | Enterprise Suite

Speaker coming soon

Speaker coming soon

BREAK

Coffee break

10:20am – 10:50am | Galleria

KEYNOTE

Enteprise Microsoft Explored

10:50am – 11:00am | Enterprise Suite

Matt Townend

Matt Townend

Managing Director – Cavell

Cavell, the leading analyst firm in the Microsoft Teams ecosystem, will unveil insights from their latest research, having interviewed over 50% of Operator Connect partners globally. This keynote will explore the evolving dynamics of the Operator Connect program, highlighting key trends, challenges, and opportunities shaping the unified communications landscape. Attendees will gain actionable insights into how these findings can influence strategy and drive success within the Microsoft Teams ecosystem.
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PANEL

The Role and Evolution of Operator Connect Service Providers

11:00am – 11:40am | Enterprise Suite

Rohan Milne

Rohan Milne

CEO – Switch Connect

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

This panel discussion aims to explore the evolution of Microsoft Operator Connect and its role in enabling seamless communication services. Attendees will hear directly from some of the leading APAC service providers and key vendors offering Microsoft Operator Connect. The discussion will cover:
 
• Best practices for enabling and implementing Operator Connect.
• The market and revenue opportunities in the APAC region and beyond.
 
The session will provide actionable insights for service providers and vendors looking to capitalize on Operator Connects’ potential while ensuring alignment with evolving customer expectations and market demands.
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PANEL

Unlocking the Small-Medium Enterprise Opportunity

11:40am – 12:20am | Enterprise Suite

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

The SME opportunity is arguably the largest growth opportunity in the market today. This panel brings together key vendors and service providers who are actively addressing this segment, offering insights into:
 
• The unique needs and challenges of SMEs.
• Best practices in designing products and solutions tailored for SMEs.
• Go-to-market strategies that effectively capture and serve this lucrative market.
 
Attendees will gain actionable advice on how to approach the SME segment and unlock its full potential for growth and profitability.
 
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BREAK

Lunch break

12:20pm – 1:20pm | Galleria

PANEL

Global CX Trends vs. APAC Dynamics

1:20pm – 2:00pm | Enterprise Suite

Nick Latham

Nick Latham

GM Digital Services & Operations – Probe CX

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

As businesses increasingly prioritize their relationships with their own customers, the Customer Experience (CX) opportunity is set to grow exponentially across both large and small enterprises. This panel will explore insights from some of the largest providers of technology in the CX space, delving into:
 
• Global CX trends and how they compare with the dynamics of the Asia-Pacific market.
• Technical options available to businesses aiming to enhance CX.
• The skills and expertise required to effectively service this growing market.
 
By discussing these critical aspects, the panel will provide actionable strategies for businesses seeking to elevate their CX offerings and align with evolving customer expectations.
 
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PANEL

Creating Margin through Value-Added Services

2:00pm – 2:40pm | Enterprise Suite

Matt Townend

Matt Townend

Managing Director – Cavell

Haydn Faltyn

Haydn Faltyn

CEO – Broadsource

James Slaney

James Slaney

Founder & CEO – Dubber

As core margins on communication services have diminished in recent years, service providers are increasingly exploring opportunities to generate both new revenue streams and higher margins through value-added services (VAS). This panel brings together key technology providers offering innovative solutions in these areas. The discussion will provide insights into:
 
• Strategies for identifying and delivering impactful VAS.
• How service providers can bundle these services to complement their core offerings and enhance margins.
• Real-world examples of VAS driving profitability and customer engagement.
 
Attendees will gain actionable advice on how to leverage VAS as a competitive differentiator and a pathway to sustained growth.
 
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BREAK

Coffee break

2:20pm – 2:50pm | Galleria

PANEL

Mergers & Acquisitions: Opportunities, Valuations, and Best Practices

2:50pm – 3:20pm | Enterprise Suite

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Cavell’s Executive Director will explore opportunities for market consolidation through mergers and acquisitions (M&A), shedding light on trends that could reshape the industry. This session will also provide insights into the latest business valuations and share best practices for maximizing value within your organization. Attendees will gain strategic guidance on leveraging M&A to drive growth and long-term success.

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PANEL

International Market Experiences

3:20pm – 3:50pm | Enterprise Suite

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

Speaker announced soon

As a leading global research and consulting firm, Cavell will draw on international market experiences to provide a comprehensive view of emerging trends and shifts. This session will explore how global developments may influence the Asia-Pacific region in the coming years, equipping attendees with the foresight needed to navigate and stay ahead of upcoming market changes.

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NETWORKING RECEPTION

Happy hour drinks reception

3:50pm – 4:50pm | Galleria

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