Cavell Summit Asia-Pacific | Schedule

Dive into the key topics in cloud communications today — AI trends, CX opportunties, M&A strategies and more!

KEYNOTE

Welcome address

09:20am – 09:30am | The Neilson Nutshell

Trent Webby

Trent Webby

Head of Asia-Pacific – Cavell

KEYNOTE

State of the Cloud Comms Market

09:30am – 09:50am | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Join Matt as he delves into the latest local and international trends shaping the communications industry. Drawing on Cavell’s extensive global expertise and recent local market research, Matt will provide unique insights into the evolving landscape. As the founder of Cavell and a strategic advisor to businesses and investors worldwide, Matt brings a wealth of practical experience and research-driven knowledge. This session promises to deliver an engaging and thought-provoking start to the conference.
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KEYNOTE

What the Customers Want

9:50am – 10:10am | The Neilson Nutshell

Trent Webby

Trent Webby

Head of Asia-Pacific – Cavell

This keynote dives into the latest telephony research on Australian enterprises, exploring how organisations of all sizes are adopting UC, CX, AI, and collaboration technologies. The findings shed light on how local enterprises are leveraging these tools to enhance operational efficiency, streamline communication, and elevate customer engagement. By comparing these trends to global market benchmarks, the session uncovers both alignment and divergence in adoption patterns, offering valuable insights into Australia’s position on the innovation curve.
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FIRESIDE CHAT

Enhancing your GTM Strategy with a Multi-UC Approach

10:10am – 10:30am | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Mark Bunnell

Mark Bunnell

COO – NuWave

As hybrid work models and global collaboration become the norm, adopting a multi-UC strategy is crucial to meeting the diverse needs of today’s businesses. In this exclusive fireside chat, Mark Bunnell, COO of NUWAVE Communications, explores the changing landscape of unified communications. He’ll share insights on the challenges and opportunities that come with integrating multiple UC cloud platforms. Tune in for a dynamic discussion on how partners can streamline lifecycle management, boost market flexibility, ensure security compliance, and enhance productivity with seamless user experiences.
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BREAK

Coffee break

10:30am – 11:00am | Galleria

KEYNOTE

The Operator Connect Journey

11:00am – 11:10am | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Cavell will unveil insights from their latest research, having interviewed over 50% of Operator Connect partners globally. This keynote will explore the evolving dynamics of the Operator Connect program, highlighting key trends, challenges, and opportunities shaping the unified communications landscape. Attendees will gain actionable insights into how these findings can influence strategy and drive success within the Microsoft Teams ecosystem.
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PANEL

The Role and Evolution of Operator Connect Service Providers

11:10am – 11:50am | The Neilson Nutshell

Leon Wright

Leon Wright

Microsoft Teams Phone Partner Lead – Microsoft

Rohan Milne

Rohan Milne

CEO – Switch Connect

Dylan Brown

Dylan Brown

CEO – Connect – Symbio

Peter McGrath

Peter McGrath

CEO & MD – Comms Group 

Erhan Boduk

Erhan Boduk

Global Business Director – PingCo 

Peter McGrath

Peter McGrath

CEO & MD – Comms Group 

This panel discussion aims to explore the evolution of Microsoft Operator Connect and its role in enabling seamless communication services. Attendees will hear directly from some of the leading APAC service providers and key vendors offering Microsoft Operator Connect. The discussion will cover:
 
• Best practices for enabling and implementing Operator Connect.
• The market and revenue opportunities in the APAC region and beyond.
 
The session will provide actionable insights for service providers and vendors looking to capitalize on Operator Connects’ potential while ensuring alignment with evolving customer expectations and market demands.
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PANEL

Unlocking the Small-Medium Enterprise Opportunity

11:50am – 12:30pm | The Neilson Nutshell

Trent Webby

Trent Webby

Head of Asia-Pacific – Cavell

Chris McMahon

Chris McMahon

National General Manager – FoneSense

Dominic Morrow

Dominic Morrow

National Manager – Presales – Aussie Broadband

Joshua Eason

Joshua Eason

Product Director, Managed Service & Digital Solutions – Optus

Trent Webby

Trent Webby

Head of Asia-Pacific – Cavell

The SME opportunity is arguably the largest growth opportunity in the market today. This panel brings together key vendors and service providers who are actively addressing this segment, offering insights into:
 
• The unique needs and challenges of SMEs.
• Best practices in designing products and solutions tailored for SMEs.
• Go-to-market strategies that effectively capture and serve this lucrative market.
 
Attendees will gain actionable advice on how to approach the SME segment and unlock its full potential for growth and profitability.
 
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BREAK

Lunch break

12:20pm – 1:20pm | Galleria

PANEL

Global CX Trends vs. APAC Dynamics

1:30pm – 2:10pm | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Nick Latham

Nick Latham

Executive General Manager – Innovior

Ben Swanson

Ben Swanson

VP Partner Sales, RingCentral

Fiona Boyd

Fiona Boyd

CEO/ Director, ipSCAPE

As businesses increasingly prioritize their relationships with their own customers, the Customer Experience (CX) opportunity is set to grow exponentially across both large and small enterprises. This panel will explore insights from some of the largest providers of technology in the CX space, delving into:
 
• Global CX trends and how they compare with the dynamics of the Asia-Pacific market.
• Technical options available to businesses aiming to enhance CX.
• The skills and expertise required to effectively service this growing market.
 
By discussing these critical aspects, the panel will provide actionable strategies for businesses seeking to elevate their CX offerings and align with evolving customer expectations.
 
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PANEL

Creating Margin through Value-Added Services

2:10pm – 2:50pm | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

John Christian

John Christian

VP Marketing – Akixi

Haydn Faltyn

Haydn Faltyn

CEO – Broadsource

Brad Milne

Brad Milne

COO – Access4

James Slaney

James Slaney

Founder & COO – Dubber

Matt Townend

Matt Townend

Managing Director – Cavell

As core margins on communication services have diminished in recent years, service providers are increasingly exploring opportunities to generate both new revenue streams and higher margins through value-added services (VAS). This panel brings together key technology providers offering innovative solutions in these areas. The discussion will provide insights into:
 
• Strategies for identifying and delivering impactful VAS.
• How service providers can bundle these services to complement their core offerings and enhance margins.
• Real-world examples of VAS driving profitability and customer engagement.
 
Attendees will gain actionable advice on how to leverage VAS as a competitive differentiator and a pathway to sustained growth.
 
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BREAK

Coffee break

2:50pm – 3:20pm | Galleria

KEYNOTE

Navigating Market Consolidation and Creating Value

3:20pm – 3:40pm | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Cavell will explore opportunities for market consolidation through mergers and acquisitions (M&A), shedding light on trends that could reshape the industry. This session will also provide insights into the latest business valuations and share best practices for maximizing value within your organization. Attendees will gain strategic guidance on leveraging M&A to drive growth and long-term success.

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FIRESIDE CHAT

Global Insights, Local Impact

3:40pm – 4:10pm | The Neilson Nutshell

Matt Townend

Matt Townend

Managing Director – Cavell

Samuel Wilson

Samuel Wilson

CEO – 8×8

This fireside chat with 8×8’s CEO will explore how global developments may influence the Asia-Pacific region in the coming years, equipping attendees with the foresight needed to navigate and stay ahead of upcoming market changes.

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NETWORKING RECEPTION

Happy hour drinks reception

4:10pm – 5:10pm | Galleria

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