RESEARCH
Regional Market Report
Gain unparalleled expertise and insight on the opportunities and trends within the Australian and APAC cloud communications market.
Years in business
IT and telecom buyers surveyed
About the report
Our regional market research is a first-of-its-kind for Cavell, covering the trends and outlook on the Australian cloud communications market. This research focusses on what customers actually want, delivering unmatched insight into how the Australian market has evolved and what will impact the enterprises in the future. Â
Based on a survey of 400+ IT and telecom buyers across Australia, this report helps providers to build or update business plans, determine and explain your market position and that of the competition, understand product trends, explore new geographic markets and give you the insight to support your growth and success in the future.Â
Table of Contents
- Executive summary
- Key Takeaways
- International Overview
- Global market
- Australian overview
- Key APAC markets
- Australian Enterprise Survey Data
- Purchasing sources
- Technology estate management
- Provider selection rationale
- Strategic communication goals
- Provider satisfaction
- UC deployment
- UC adoption
- Technology integration/s
- Phone numbering
- Artificial Intelligence
- AI adoption
- AI concerns
- Key focus areas
- Collaboration
- Platform popularity
- Automation
- Privacy concerns
- Global UC & CC Overview
- Contact centre US & EU overview
- International trends
- Channel dynamics
- AI service provider focus
- Prevalence or mobility
- Messaging integration
- Appendixes
- Methodology and respondents
- Definitions and terminology
- About Cavell
