Unlock new telephony revenue streams at Cavell Enable 2024

Cavell Enable returns to London on 3^rd December 2024, bringing together leading experts in the communications industry to learn about the latest insights, strategies, and opportunities within telephony enablement markets.

With a growing number of PSTN telephony users now being onboarded through specialised marketplaces like Microsoft Teams Operator Connect, Cisco Webex Cloud Connect, and Cloud Peering for Zoom, service providers and operators face a fresh set of challenges as they transition from open market dynamics to these new, platform-driven environments. Cavell forecasts that these markets could cover more than 30 million users by 2028.

Cavell Enable focusses on exploring these challenges, as well as the strategies and opportunities required to succeed and prosper within this competitive landscape. As well as Microsoft, Zoom, Akixi, PingCo and other software providers, Cavell will bring cloud communications providers together to learn about new trends, build relationships, and network with new and current partners all under one roof.

The 1-day event consists of keynotes, networking opportunities, industry workshops, and roundtable discussions including some of the industry’s leading providers and led by Cavell’s analyst and research team who will be sharing their latest insights on the market.

In addition to an overall evaluation of the market, this year’s agenda covers crucial topics to help providers thrive.

Global enablement market update

Cavell will present its latest 2024 proprietary research and market insight to explore the maturing opportunity presented by marketplaces within the market’s leading collaboration platforms. Collaboration platforms such as Microsoft Teams, Cisco Webex Teams, and Zoom now represent a substantial user base with a growing proportion of users adding external PSTN telephony.

Cavell will present its latest insights into these telephony marketplaces and explore the latest developments within the market that will impact provider and operator strategies.

How to Become a Leading Provider in Enablement Markets

The market’s leading collaboration providers take to the stage to provide their unique insight and advice for prospective partners. Zoom, Microsoft, and Cisco have all embraced operator led telephony enablement options within their collaboration platforms but what are the best ways to succeed? This panel will explore direct advice from the platform vendors to help providers and operators direct their investment to yield the most success from enablement markets.

The Margin Dilemma: How to Profit from PSTN Services in Collaboration Platforms

Commercial models have shifted from their traditional stasis as more and more providers look to embrace enablement services within collaboration platforms and vendors marketplaces. Is there still margin to be made in this new world? Join our panel of experts as they discuss the margin dilemma faced by telco operators who want to offer PSTN services through collaboration platforms. The panel will share their insights, experiences, and recommendations on how to succeed in these fast-growing and competitive marketplaces.

Contact centres and collaboration, the best revenue augmentation option?

The integration of collaboration platforms and contact centres is a key factor for delivering exceptional customer experiences in the digital age. However, service providers who want to offer such solutions face various challenges in terms of compatibility, scalability, and security.

How can they overcome these obstacles and tap into the growing market of collaborative contact centres? Join this panel of experts who have developed and deployed certified contact centre solutions for leading collaboration platforms such as Microsoft Teams. They will share their insights and best practices on how to design, implement, and manage contact centre solutions that work seamlessly with collaboration platforms. You will learn how to leverage the benefits of cloud-based, AI-powered, customer focused solutions to provide more value to your customers and differentiate yourself from the competition.

Operator Connect roundtable

This private forum has been set up by Cavell to allow the Operator Connect partners to network, share best practices, discuss updates, and explore ways to be more successful in the future. This session is invite-only exclusively for Operator Connect partners.

Secure your place at Cavell Enable 2024.